Shipping policy

Shipping Policy
 
Effective Date: 2026
 
1. Processing Time
In-stock items will be shipped within 3–7 business days after payment.
For OEM custom orders, the production lead time will be confirmed via communication. Shipping will be delayed during public holidays.

2. Shipping Fees & Import Taxes
All shipping charges do NOT include import duties, VAT or customs clearance fees at destination. Any local taxes shall be borne by buyers.

3. Estimated Delivery Time
Delivery time is estimated only. We are not responsible for delays caused by customs inspection, bad weather or logistics carrier.

4. Package Tracking
Tracking number will be provided once dispatched. After goods arrive at destination country, local delivery is handled by local logistics provider.

5. Lost & Damaged Package
If the tracking status shows delivered, we consider the package successfully received. Please provide photos immediately if items are damaged upon receipt.
For lost packages, compensation will not exceed the order value, following carrier regulations.

6. Shipping Address
Please fill in your accurate delivery address. Return cost caused by incorrect address will be charged to buyers.

7. Refusal of Package
If buyers refuse to accept the package without reasonable reason, all round-trip shipping costs will be deducted from refunds.
 
Contact Email:shus6808@gmail.com